Managing Customer Service - Institute of Learning & Management Super Series - Institute of Leadership & Management - Books - Taylor & Francis Ltd - 9780080464190 - April 27, 2007
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Managing Customer Service - Institute of Learning & Management Super Series 5th edition

Institute of Leadership & Management

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Managing Customer Service - Institute of Learning & Management Super Series 5th edition

Contains a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. This series consists of books whose learning content is closely aligned to the Level 3 S/NVQ in Management.

120 pages, black & white illustrations, diagrams

Media Books     Paperback Book   (Book with soft cover and glued back)
Released April 27, 2007
ISBN13 9780080464190
Publishers Taylor & Francis Ltd
Pages 106
Dimensions 211 × 294 × 7 mm   ·   430 g
Language English  
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