Service Management: The New Paradigm in Retailing - Jay Kandampully - Books - Springer-Verlag New York Inc. - 9781489995773 - March 3, 2014
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Service Management: The New Paradigm in Retailing 2012 edition

Jay Kandampully

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SEK 1,299

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Service Management: The New Paradigm in Retailing 2012 edition

This book examines critical service-management concepts that have direct application in the retail industry. Case examples from around the world show how to gain customer loyalty, achieve market leadership, and ensure profitability in the retail sector.


316 pages, biography

Media Books     Paperback Book   (Book with soft cover and glued back)
Released USA, March 3, 2014
ISBN13 9781489995773
Publishers Springer-Verlag New York Inc.
Pages 316
Dimensions 155 × 235 × 18 mm   ·   485 g
Language English  
Editor Kandampully, Jay

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