Calming Upset People with EAR: How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict - BIFF Conflict Communication Series - Bill Eddy - Books - HCI Press - 9781950057207 - October 7, 2021
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Bill Eddy
Calming Upset People with EAR: How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict - BIFF Conflict Communication Series

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160 pages, No

Media Books     Paperback Book   (Book with soft cover and glued back)
Released October 7, 2021
ISBN13 9781950057207
Publishers HCI Press
Pages 160
Dimensions 214 × 140 × 12 mm   ·   200 g

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