Metrics for IT Service Management: ITSM Library - Peter Brooks - Books - Van Haren Publishing BV - 9789077212691 - April 4, 2006
In case cover and title do not match, the title is correct

Peter Brooks

Metrics for IT Service Management: ITSM Library

Price
$ 71.99
excl. VAT

Ordered from remote warehouse

Expected delivery Dec 8 - 19
Christmas presents can be returned until 31 January

Our customers say:

14-day return policy in accordance with European consumer protection law
Top ranking on Trustpilot
Add to your iMusic wish list

Considers the design and implementation of metrics in service organizations using industry standard frameworks. This book uses the ITIL process structure and many principles from the ITIL and ISO20000 (BS15000) as a basis. It is a general guide to the use of metrics as a mechanism to control and steer IT service organizations.

202 pages, Illustrations

Media Books     Paperback Book   (Book with soft cover and glued back)
Released April 4, 2006
ISBN13 9789077212691
Publishers Van Haren Publishing BV
Pages 202
Dimensions 170 × 239 × 11 mm   ·   444 g
Show all

More by Peter Brooks

See all of Peter Brooks ( e.g. Paperback Book , Book , Hardcover Book and CD )