The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business - Sriram Dasu - Books - McGraw-Hill Education - Europe - 9780071809931 - August 16, 2013
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The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business Ed edition

Sriram Dasu

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The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business Ed edition

Helps you understand consumer psychology to drive profits and growth. This title explains how consumers perceive services and shows you how toenhance the customer experience - every time. It identifies and demystifies the psychological triggers behind customer behavior.

288 pages, illustrations

Media Books     Hardcover Book   (Book with hard spine and cover)
Released August 16, 2013
ISBN13 9780071809931
Publishers McGraw-Hill Education - Europe
Pages 240
Dimensions 163 × 235 × 21 mm   ·   492 g
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