Understanding Reference Transactions: Transforming an Art into a Science - Library and Information Science - Matthew L. Saxton - Books - Emerald Publishing Limited - 9780125877800 - May 8, 2002
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Understanding Reference Transactions: Transforming an Art into a Science - Library and Information Science 1st edition

Matthew L. Saxton

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Understanding Reference Transactions: Transforming an Art into a Science - Library and Information Science 1st edition

The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. It provides a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided.

232 pages, Illustrations

Media Books     Hardcover Book   (Book with hard spine and cover)
Released May 8, 2002
ISBN13 9780125877800
Publishers Emerald Publishing Limited
Pages 232
Dimensions 152 × 229 × 17 mm   ·   493 g
Language English  

See all of Matthew L. Saxton ( e.g. Hardcover Book )