Customer Service: a Practical Approach (6th Edition) - Elaine K. Harris - Books - Prentice Hall - 9780132742399 - January 5, 2012
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Customer Service: a Practical Approach (6th Edition) 6th edition

Elaine K. Harris

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Customer Service: a Practical Approach (6th Edition) 6th edition

The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.

Media Books     Paperback Book   (Book with soft cover and glued back)
Released January 5, 2012
ISBN13 9780132742399
Publishers Prentice Hall
Pages 192
Dimensions 201 × 251 × 13 mm   ·   376 g
Language English