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The Managed Heart: Commercialization of Human Feeling 3rd edition
Arlie Russell Hochschild
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The Managed Heart: Commercialization of Human Feeling 3rd edition
Arlie Russell Hochschild
In private life, we try to induce or suppress love, envy, and anger through deep acting or emotion work, just as we manage our outer expressions of feeling through surface acting. This title examines two groups of public-contact workers: flight attendants and bill collectors.
339 pages, 4 tables, 1 chart
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | March 31, 2012 |
| ISBN13 | 9780520272941 |
| Publishers | University of California Press |
| Pages | 352 |
| Dimensions | 140 × 208 × 21 mm · 390 g |
| Language | English |
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