Raving Fans - Ken Blanchard - Books - John Wiley and Sons Ltd - 9780688123161 - 1996
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Raving Fans 1st edition

Ken Blanchard

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Raving Fans 1st edition

Written in the parable style of The One Minute Manager by its co-author, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make stunning customer service a constant feature--not just another program of the month.


138 pages

Media Books     Hardcover Book   (Book with hard spine and cover)
Released 1996
ISBN13 9780688123161
Publishers John Wiley and Sons Ltd
Pages 138
Dimensions 148 × 219 × 20 mm   ·   262 g
Language English  
Contributor Harvey Mackay

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