Powerful Phrases for Effective Customer Service: Over 700 Ready-to- Use Phrases and Scripts That Really Get Results - Renee Evenson - Books - HarperCollins Focus - 9780814420324 - September 12, 2012
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Renee Evenson
Powerful Phrases for Effective Customer Service: Over 700 Ready-to- Use Phrases and Scripts That Really Get Results Special edition

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Say goodbye to rage-inducing customer interactions. With more than seven hundred phrases and scripts to choose from, this indispensable reference explains how to diffuse even the most difficult situations--and ensure everyone leaves happy.

304 pages

Media Books     Paperback Book   (Book with soft cover and glued back)
Released September 12, 2012
ISBN13 9780814420324
Publishers HarperCollins Focus
Pages 304
Dimensions 149 × 224 × 19 mm   ·   340 g
Language English  

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