Leading Libraries: How to Create a Service Culture

Marc Notes: Includes bibliographical references and index. Contributor Bio:  Vanduinkerken, Wyoma Wyoma vanDuinkerken is the coordinator of cataloging record support and an associate professor at Texas A&M University Libraries. She has also been interim head of cataloging staff, coordinator of monographs acquisitions, reference librarian for Islamic studies, and project leader for the implementation of virtual reference at Texas A&M. Before that, she managed documentation and support and customer service response for a library software company in Canada and worked with the Office of Strategic Business Initiatives of the University of Illinois, Urbana-Champaign, managing an extensive project portfolio.