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Service Automation: Robots and the Future of Work Leslie P. Willcocks
Service Automation: Robots and the Future of Work
Leslie P. Willcocks
This book captures a year's worth of learning about service automation based on a survey, in-depth client case studies, and interviews with service automation clients, providers, and advisors. It gives a balanced, informed and compelling view on gaining the many benefits, as well as managing the downsides, of present and future technologies.
304 pages
| Media | Books Hardcover Book (Book with hard spine and cover) |
| Released | February 12, 2016 |
| ISBN13 | 9780956414564 |
| Publishers | SB Publishing |
| Pages | 304 |
| Dimensions | 243 × 167 × 32 mm · 868 g |
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