Service Automation: Robots and the Future of Work - Leslie P. Willcocks - Books - SB Publishing - 9780956414564 - February 12, 2016
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Service Automation: Robots and the Future of Work

Leslie P. Willcocks

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Service Automation: Robots and the Future of Work

This book captures a year's worth of learning about service automation based on a survey, in-depth client case studies, and interviews with service automation clients, providers, and advisors. It gives a balanced, informed and compelling view on gaining the many benefits, as well as managing the downsides, of present and future technologies.

304 pages

Media Books     Hardcover Book   (Book with hard spine and cover)
Released February 12, 2016
ISBN13 9780956414564
Publishers SB Publishing
Pages 304
Dimensions 243 × 167 × 32 mm   ·   856 g
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