Lean Six Sigma for Service (PB) - George Michael - Books - McGraw-Hill Education - 9781265918927 - June 20, 2023
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Lean Six Sigma for Service (PB)

George Michael

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Lean Six Sigma for Service (PB)

Bring the miracle of Lean Six Sigma improvement out of manufacturing and into servicesMuch of the U. S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment.

Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to: Reduce service costs by 30 to 60 percent Improve service delivery time by 50 percent Expand capacity by 20 percent without adding staff


400 pages

Media Books     Paperback Book   (Book with soft cover and glued back)
Released June 20, 2023
ISBN13 9781265918927
Publishers McGraw-Hill Education
Pages 400
Dimensions 535 g

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