Start with the Customer: How to deliver world-class customer service - Peter Cross - Books - Pearson Education Limited - 9781292471457 - August 26, 2025
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Start with the Customer: How to deliver world-class customer service

Peter Cross

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Start with the Customer will reframe your understanding of the modern customer, guide you through the forces shaping their behaviour, reveal the golden rules and cardinal sins of service and help you build a world class service culture, fit for whatever you're selling and wherever you're selling it.

Media Books     Paperback Book   (Book with soft cover and glued back)
Released August 26, 2025
ISBN13 9781292471457
Publishers Pearson Education Limited
Pages 256
Dimensions 139 × 215 × 18 mm   ·   324 g
Language English  
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