Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service - Richard S. Gallagher - Books - Booklocker Inc.,US - 9781614342601 - May 31, 2011
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Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service

Richard S. Gallagher

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Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service

Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioral psychology, any service rep or team can dramatically improve service quality. Great Customer Connections presents a step-by-step program that takes proven psychological principles and turns them into easy-to-apply practices - so each customer interaction becomes a peak experience.


252 pages, black & white illustrations

Media Books     Paperback Book   (Book with soft cover and glued back)
Released May 31, 2011
ISBN13 9781614342601
Publishers Booklocker Inc.,US
Pages 252
Dimensions 152 × 229 × 13 mm   ·   343 g
Language English  

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