Service Level Manager: Careers in IT service management - BCS Guides to IT Roles - John Sansbury - Books - BCS Learning & Development Limited - 9781780172941 - July 31, 2017
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John Sansbury
Service Level Manager: Careers in IT service management - BCS Guides to IT Roles

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The role of service level manager is critical in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement.

154 pages

Media Books     Paperback Book   (Book with soft cover and glued back)
Released July 31, 2017
ISBN13 9781780172941
Publishers BCS Learning & Development Limited
Pages 152
Dimensions 129 × 198 × 9 mm   ·   172 g
Language English  

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