The Facilitator's Guide

Rick Durham and Lisa Hornaday each have over twenty-five years of experience facilitating teams. They are students and teachers of leadership, teamwork, and what makes organizations tick. This book explores their favorite facilitation tips, tactics, and strategies. Can you become a skilled facilitator? Can teams become creative problem-solvers? How can we reduce team conflicts? Why are successful team meetings important? How can you help a team create a meaningful vision and mission statement? How do you write recommendations for improvement? Why are performance measures important? How do we improve our processes? What tools help us identify problems? NEVER WALK AWAY FROM ANOTHER SENSITIVE, DIFFICULT, OR IMPORTANT ISSUE!