State Agency Public Relations: the Public Information Model Evolves: Public Relations in a State Health Services Agency: Public Information Model or Relationship Management Perspective?

The Public Information Model Evolves details the public relations efforts of a government agency, which began as the typical public information model as described by Grunig & Hunt in 1984, but, in some respects, is evolving toward a relationship management model, which includes dialogue and trust-building. This evolution is being brought about by public policy advocacy, litigation, more assertive publics and those in the agency itself who want to be part of a more responsive system.