Banking Service Quality & Customer Satisfaction  - a Comparative Study: an Application of Servperf Model - Balaji Sg - Bger - LAP LAMBERT Academic Publishing - 9783846516126 - September 29, 2011

Banking Service Quality & Customer Satisfaction - a Comparative Study: an Application of Servperf Model

Balaji Sg

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Banking Service Quality & Customer Satisfaction - a Comparative Study: an Application of Servperf Model

Banking system plays a pivotal role in the development of the economy of any nation. A good banking sector with a good banking habit can accelerate the pace of development of a country. Banking is one of the key industry in the services' sector and it is indeed, the financial nerve center of the economy. Nowadays, many banks started giving importance to Customers? Relationship and hence they used all sorts of technologically advanced services and facilities. This has an overwhelming impact on customer?s behavior which causes the customer to be hypersensitive to the quality of service. Customer Service in the banks is a continuing issue. In a deregulated environment, customers? expectations keep rising, as they look for more convenient and flexible option available to them at competitive rates from many players operating in the field. Therefore this book is an attempt by the author to find Banking Dervice Quality & Customer Satisfaction - A Comparative Study.

Media Books     Paperback Book   (Book with soft cover and glued back)
Released September 29, 2011
ISBN13 9783846516126
Publishers LAP LAMBERT Academic Publishing
Pages 324
Dimensions 150 18 226 mm   ·   476 g
Language English