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Service Quality in Academic Libraries 1st Paperback edition
Peter Hernon
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Service Quality in Academic Libraries 1st Paperback edition
Peter Hernon
Considerations of service quality require librarians to regard management and the provision of service from an entirely new perspective- from the viewpoint of the library user, for whom the outcome of a trip to the library has far greater relevance than the institutions' outputs.
206 pages, black & white illustrations
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